Store Policies (Shipping/Returns)
Shipping/Pick Up/Home Delivery Information
- Free store pick up is available to all Connecticut customers. Choose the store pick-up option at checkout and then wait for an update email stating your order is ready for pick up; Pick ups are generally available by next day but same day pick ups may also be possible depending on our schedule.
- Free local home delivery is available to Connecticut customers who live within a 10mi radius of the storefront. Chose the local home delivery option at checkout and we will email you when your order is out for delivery; Deliveries are generally made within 3 business days but same day delivery may also be possible depending on our schedule.
- Unless noted otherwise, orders normally ship out within 2 business days. If you need your order to go out ASAP, please contact us prior to ordering.
- All orders over $50 qualify for free shipping! Please note: If you choose free shipping, we reserve the right to choose the shipping carrier (USPS or UPS) and shipping service type (First Class Mail, Priority Mail, Ground, etc).
- For orders under $50 we offer flat rate shipping charges based on your order weight. Orders light enough to be mailed USPS First Class (under 15oz) will be charged $4 or you can upgrade to USPS Priority Mail at $8 or UPS Ground shipping at $8.50. For orders under $50 that do not qualify for USPS First Class (those over 15oz), you can choose to ship via USPS Priority Mail at $8 or UPS Ground at $8.50.
- Tracking and delivery confirmation is provided on every package; Please contact us prior to ordering if you would like to add extra insurance to your package (at your cost).
- At this time, we do not ship outside of the United States (with the exception of APO addresses). Any orders placed with an international shipping address will be canceled and have the payment refunded.
General Return and Exchange Policies
- Service fees (such as classes/workshops, private consults, carrier fittings, and babywearing tune-ups) are non-refundable.
- Products marked "CLEARANCE" are final sale; No returns/refunds/exchanges apply.
- Pre-orders which are canceled by the customer before shipping will be refunded minus a 10% restocking fee.
- Special order items are non-refundable.
- We accept returns within 30 days of purchase. Returned items must be in new condition, unwashed and unused, with all tags still attached and with all original packaging intact. For items returned within 30 days of purchase you can receive a refund of your choice of original form of payment or store credit. Some exceptions apply to our 30 day policy on returns; Please read the sections below on returning baby carriers for more information.
- Shipping fees, including those incurred by the store under "free shipping", are non-refundable. If the item(s) you want to return was bought from our online store and qualified for free shipping, you will receive a refund less the shipping charges we incurred originally mailing the item(s) to you. If you paid for shipping on your order, that cost is also non-refundable when you make a return.
- For online orders, if you are looking to return the item(s) you have purchased through the mail, we request that you contact us beforehand by email so that we can review your order and authorize the return. Please note that customers returning via mail service are responsible for paying return postage charges. We also strongly suggest purchasing postal insurance for the item you are returning since we cannot be held responsible for items lost or damaged in transit.
- When returning an item that you originally purchased with a gift certificate or was bought off of your registry you will receive store credit.
- If you have received an item as a gift from our store that you would like to return you will receive store credit.
Returning or Exchanging a Baby Carrier
At Bean Tree Baby our goal is to help parents find a baby carrier that will suit their lifestyle. We are always available to help troubleshoot the fit or use of any carrier purchased from us via email or phone, and we also offer in person help at our storefront. We understand that sometimes a certain carrier just doesn’t work for a parent or their baby, so we offer returns and exchanges based on the following criteria:
- Carriers in new condition may be returned or exchanged within 30 days of purchase. For a new carrier return you will receive your choice of a refund or store credit (as outlined above). The carrier must be unused/unwashed, clean/scent free, with the original tags/registration card still attached, and have all of its original packaging and instructions included. Please note: We cannot accept returns on used carriers; If you are unsure of what type of carrier may work best for your family we strongly encourage a visit to our storefront to try on our sample carriers before purchasing!
- If you are purchasing a baby carrier before the arrival of your baby please note this in the comment box during checkout, along with your baby's "estimated due date". We will start the 30 day return period at the date you give us instead of the purchase date.