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Store Policies (Shipping/Returns)

Temporary Return Policy as of 4/8/20

  • Effective April 8th and until further notice, for the health and safety of ourselves and our customers, and to ensure all customers receive completely new in package/never tried on products, we are instituting a temporary store policy of no returns or exchanges.    
  • All sales are final; In case of a defective product, we will honor and support warranty claims as usual.
  • As always, we are available for free follow-up care to help you use any product bought from Bean Tree Baby.  Please contact us if you'd like to schedule a Zoom session to get support in using a baby carrier or cloth diapers purchased through our store.

Online Payment Methods

  • For all US orders we accept Visa, Mastercard, Discover, American Express, Paypal, and Sezzle.

Shipping/Pick Up/Home Delivery Information

  • Free store pick up is available to all Connecticut customers.  Choose the store pick-up/local home delivery option at checkout and we will email you to discuss your pick up day/time; Pick ups are generally available by next day but same day pick ups may also be possible depending on our schedule.
  • Free local home delivery is available to Connecticut customers who live within a 10mi radius of the storefront.  If you want to check if you're in the delivery zone email us or use 14 Vine St., New Britain, CT 06051 to map for mileage.  Chose the store pick-up/local home delivery option at checkout and we will email you to discuss your delivery day/time; Deliveries are generally available by next day but same day delivery may also be possible depending on our schedule.
  • Unless noted otherwise, orders normally ship out within 2 business days.  If you need your order to go out ASAP, please contact us prior to ordering.
  • All orders over $50 qualify for free shipping!
  • For orders under $50 we offer flat rate shipping charges based on your order weight.  Orders light enough to be mailed USPS First Class (under 15oz) will be charged $3.50 or you can upgrade to USPS Priority Mail at $7.  Orders under $50 that do not qualify for USPS First Class (those over 15oz) will ship USPS Priority Mail for $7. 
  • USPS Delivery Confirmation and tracking is provided on every package; Please contact us prior to ordering if you would like to add USPS insurance to your package (at your cost)
  • At this time, we do not ship outside of the United States (with the exception of APO addresses).  Any orders placed with an international shipping address will be canceled and have the payment refunded